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Making a return or exchange is easy. You have 28 days to decide whether to keep your items and if you decide it is not quite right for your baby, we will be happy to offer you a full refund as long as the items are not used and in perfect condition. You will be refunded on the same method with which you have paid for the item. All you have to do is complete the RETURNS FORM that was in your parcel and send it back to us with the item.

If you have received a gift and you don't like it (hard for us to believe) then we will happily change it for another baby grow of your choice. Just send the baby grow back to us with its gift receipt and we will contact you to arrange the exchange over the phone or via email.

All returns and exchanges need to be sent to our Bright Baby headquarters: BRIGHT BABY LTD, Unit 17, Jubilee Trading Estate, Jubilee Road, Letchworth Garden City, Herts, SG6 1SP. Remember you must include the Returns form when you send the baby grow back or we wont know who it is from!

Your refund will be issued to the original credit card used to place the order. Shipping costs are not refunded for items unless your items are faulty. Please note that it can take up to 10 business days for the refund to appear in your account.

There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item. All you have to do is complete the RETURNS FORM that was in your parcel and send it back to us with the item and what you want to exchange it for.